Legal

Refund Policy

Last updated: July 3, 2026

This policy describes how Koncrate handles refund requests for credit purchases and related charges.

1. Credits

Purchased credits are normally non-refundable once delivered, except where required by law or in verified billing error cases.

2. Billing errors

If you believe a charge is incorrect, contact support with transaction details. Verified issues may be corrected by refund or credit adjustment.

3. Plugin access periods

Plugin monthly access is paid with prepaid credits, not a separate card subscription. Cancelling or letting an access period expire stops future renewals; past periods are generally not prorated unless required by law.

4. Processing timeline

Approved refunds are initiated through the payment provider and may take several business days to appear on your statement.

5. Contact

Send refund requests to aperio@koncrate.com. Include your workspace id, transaction id, and purchase date.